Overview

Catherine Rushforth & Associates (CR&A) provide a comprehensive range of safeguarding training courses for all professionals involved in the delivery of Children’s Services.

CR&A view it as their social responsibility to play a part in driving and reinforcing high standards of practice in working with children and young people. They challenge token, stale or outdated approaches in order to facilitate the development of enterprising, fresh ideas.

Why CR&A approached me for support?

CR&A were struggling to provide consistently high-quality customer care. The trainers are often too busy running training events to respond to email enquiries or take calls. As well as not having time to handle enquiries CR&A also didn’t have time to maintain a consistent marketing strategy. We started by creating a website and online booking system. I now provide ongoing administrative and marketing support.

Period of support

May 2013 – present

Type of support provided

Administrative and marketing

Web design and development

Problems with the old website

Outdated look
Some elements not loading
Links to resources not working
Difficult to navigate
No online booking function
Unsecured
Colours didn’t match brand

What I did for the new website

Fresh and professional looking design
Designed for viewing on all devices
Easy to search and navigate for training events
Clearly presented up and coming training events
Secure online booking
Design matching company brand

David was quick to grasp the nature of my business, build an effective relationship with my coordinator and inject his technical knowledge which has significantly enhanced our marketing processes, as well as providing a lift in our customer care standards. His capacity to 'really tune in and hear', interpret your specific needs and then provide a fitting response is second to none. If you are looking for someone who really brings a precision and focus to your individual needs and those of your business, then look no further ...David provides an extraordinary level of efficiency, attentiveness, and consistency to everything he does. You can rely on clear communication and a rapid response from him!

Catherine RushforthFounder and Director